Staybridge Suites Grand Rapids-Kentwood by IHG

Grand Rapids, Michigan United States of America

Staybridge Suites Grand Rapids-Kentwood by IHG
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Disbet
3 years ago
One of the best We stayed here while we were in town attending a music festival. Room, hotel, breakfast, everything was great. I had never stayed at a Staybridge until this trip. I'll definitely be back. Everything was clean, polite staff. I would definitely stay there again.

Amenities

Pool - Outdoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Staybridge Suites Grand Rapids-Kentwood by IHG in Grand Rapids (Kentwood), you'll be within a 15-minute drive of Frederik Meijer Gardens and Sculpture Park and Van Andel Arena. This hotel is 10 mi (16.1 km) from DeVos Performance Hall and 12.2 mi (19.6 km) from John Ball Zoo.

Rooms
Make yourself at home in one of the 94 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Wired and wireless internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.

Dining
Grab a bite from the snack bar/deli serving guests of Staybridge Suites Grand Rapids-Kentwood by IHG. Mingle with other guests at the complimentary reception, held on select days. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
stevenjP4380JY
|1 review
Very Very Outdated Not my style 1970's furniture, dirty floors, no bathroom ventilation fan, i could continue with my view of this dumpy hotel. To make matters worse the .room smelled of a 2nd hand furniture store rummage sale Oder smell. After 24 hours i checked out for airport the free shuttle was good. After my return home to Atlanta i l washed all of my clothing to mitigate this smell. .Stay at your own risk as for myself i would not lay my head at a Staybridge Suite for free. i digress
MrMarks-1978
|1 review
Avoid this one Avoid this hotel! My wife and I stayed there for two nights back in April. (We normally stay at the Holiday Inn Express but figured we'd try Staybridge.) When we arrived the customer in line ahead of us turned around and whispered to us that the staff member checking her in was incredibly slow and it was taking forever. So we waited and then we experienced it ourselves. He must've been new on the job and so we were very patient and polite because we were not in a rush. He informed me that they didn't have the type of room we had reserved so I would be getting an upgrade. OK fine I said and we went off to our room. Then a couple of days later the charge on credit card shows up and it's way higher than what we reserved it for. I called IHG customer service and they told me they would "open a case." I called them back to see what was happening and they said that the Staybridge manager said the charge was for the upgrade we requested!! We've since gotten a partial refund. Four months later and three or four long calls with IHG customer service and I'm still working on getting the full refund. I'm not hopeful. So bottom line: This place cannot be trusted. Beware!
James B
|1 review
Rude staff, dirty conditions, nasty carpets and noisy rooms. The desk staff is rude and uncooperative. The hotel is shabby and not shabby chic. The carpets are dirty abs grimy. The staff is unwelcoming and argumentative, with warning signs posted all over lobby. The hotel rooms are noisy and are old and worn out. We asked for a different room and hotel manager refused stating no rooms were available but checking with IHG had availability…. Staff lied. Hotel double charged us too, refused to refund the error.
RabidSpartanFan
|1 review
Very Nice Hotel, Nice Staff Stayed just one night before flying out of nearby airport. King deluxe room very nice. Very clean. Hallways needed vacuuming and paint could stand touch up. The breakfast was VERY nice….waffles, oatmeal, fresh fruit, eggs, etc. I LOVE that they have pop available for breakfast as I’m not a coffee drinker. Catarina (the breakfast attendant) is a doll. Very pleasant and helpful. One small suggestion, get bigger TVs!
Disbet
|1 review
One of the best We stayed here while we were in town attending a music festival. Room, hotel, breakfast, everything was great. I had never stayed at a Staybridge until this trip. I'll definitely be back. Everything was clean, polite staff. I would definitely stay there again.

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