Holiday Inn Express & Suites Troy by IHG

Troy, Ohio United States of America

Holiday Inn Express & Suites Troy by IHG
4.5
Select room:
Availability
Tour68503961185
349 days ago
Wonderful stay! At first I thought this stay was going to be disastrous if we even stayed here. We are IHG members and used our reward points to stay here for one night. We booked our room online and got our email confirmation and when we got to the location they could not find our reservation in their system. So my husband had to call customer service and they seen our reservation but the lady at the front desk could not find us in their system! So we asked for our IHG points to be added back to our account and we were going to go stay at another hotel nearby. Shout out to Lucinda at the front desk for making everything work out when everything had gone wrong! The room was very nice and spacious. Great lighting in the bathroom for hair and make up! Bed was very comfortable. Air conditioning was quiet! Another shout out to thank Ruby at the breakfast bar for being amazing! So friendly and accommodating and just made you feel so welcomed. I’m truly happy we got this stay worked out thanks to Lucinda at the front desk for going above and beyond and Ruby for being so pleasant at breakfast. Thank you ladies for making our visit a good one! I would definitely recommend this location!

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
When you stay at Holiday Inn Express & Suites Troy by IHG in Troy, you'll be near the airport, within a 5-minute drive of Troy Main Street and Overfield Tavern Museum. This hotel is 4.3 mi (6.9 km) from Waco Air Museum and 7.4 mi (11.9 km) from Lock 9 Park.

Rooms
Make yourself at home in one of the 96 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and discounted use of a nearby fitness facility.

Dining
Grab a bite from the grocery/convenience store serving guests of Holiday Inn Express & Suites Troy by IHG. A complimentary buffet breakfast is included.

Business, Other Amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Troy? This hotel has 350 square feet (33 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Tour68503961185
|1 review
Wonderful stay! At first I thought this stay was going to be disastrous if we even stayed here. We are IHG members and used our reward points to stay here for one night. We booked our room online and got our email confirmation and when we got to the location they could not find our reservation in their system. So my husband had to call customer service and they seen our reservation but the lady at the front desk could not find us in their system! So we asked for our IHG points to be added back to our account and we were going to go stay at another hotel nearby. Shout out to Lucinda at the front desk for making everything work out when everything had gone wrong! The room was very nice and spacious. Great lighting in the bathroom for hair and make up! Bed was very comfortable. Air conditioning was quiet! Another shout out to thank Ruby at the breakfast bar for being amazing! So friendly and accommodating and just made you feel so welcomed. I’m truly happy we got this stay worked out thanks to Lucinda at the front desk for going above and beyond and Ruby for being so pleasant at breakfast. Thank you ladies for making our visit a good one! I would definitely recommend this location!
Craig P
|1 review
Clean and convenient Clean and convenient facility just off Interstate 75. Indoor pool area and athletic area were spotless. Many retail outlets are close, especially Meijer and Wal-Mart. The complimentary breakfast has a variety of offerings. Have stayed here multiple times.
RetiredTravelerTN
|1 review
Clean and Quiet With Great Cinnamon Rolls Holiday Inn Express in Troy, OH provided the clean, comfortable room that we have come to expect at HIE. The bed was comfortable, and the bathroom was clean. Our only complaint was the low water pressure in the shower in the evening. The hotel is not too close to the interstate, and our request for a room farthest from the interstate was honored; we slept well. Breakfast was good with the wonderful HIE cinnamon rolls. No fresh fruit was provided, but all other variety was as expected. We do wish that HIE would begin purchasing a more comfortable room chair. The chaise that is currently used in the hotels has no back support and is not comfortable. The room refrigerator, microwave, and coffee maker were fine. We appreciated the grab bar in the shower. The bedside shelves were large enough to hold a sleep machine. We would stay here again if in the area.
Craig P
|1 review
Nice and convenient Nice hotel that is conveniently located just off I-75. Restaurants and shopping venues are close. The interior is clean and well planned; the fitness room and pool are both clean. The exterior and grounds are littered with garbage, cigarette butts, and dog poop.
Kateoakville
|1 review
Profoundly rude front desk clerk Booked a room while on the road as we wanted to stop after 10 hours. When I tried to check in I asked politely if I could have a room away from elevator. Parking lot was not very full and it was after 10 pm so I knew not sold out. Was rudely told the only King he had was right by elevator. I asked if he could move us and he very rudely refused and said his system would not allow it. Given how frequently I travel I knew this was not true. I asked for manager and he refused. I seriously can’t believe the attitude. He was condescending and quite frankly a real jerk about it and then canceled my reservation and told me to leave. I told him he should not work in customer service as he is rude and terrible at it. I often stay at IHG while on the road but will stick to Marriott properties after this experience. He proved he was lying about his inability to move us later when my husband spoke to him because he said if he had come in instead of me he might have done something for us.

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