title: iFix New York and Quick Fix Technologies
html_text: To minimize the amount of time customers and their electronic devices must be apart, the staff at iFix New York and Quick Fix Technologies work fast, diagnosing digital hiccups for free while patrons wait. Once repairs are approved the technicians begin tinkering with devices, generally finishing their work within 24 hours when they have the needed parts on hand. Clients can monitor the progress of repairs on their computer, smartphone, or audio equipment with an online tracking system. Technicians can also perform services onsite, setting up homes, small businesses, or state-of-the-art treehouses with wireless or printer networks.
A former IT manager for JPMorgan Chase, Arthur Zilberman opened LaptopMD with the goal of offering customer-oriented computer service from a convenient midtown location. Joined by a team of expert techs, he repairs and tunes up computers and laptops to meet the rapid pace of the city’s hard-working professionals. Free estimates precede all services and repairs, with the flexible staffers accepting computers through the mail, picking up and delivering them from clients, or doing repairs on site. Their combination of excellent customer service and competent work has created a tidal wave of enthusiastic local press and happy laptops that open and close themselves in applause.
title: The Mobile Spa
Staff Size: 2–10 people
Parking: Metered street parking
Most popular offering: Wooden Series phone cases
Pro Tip: Staff is very knowledgeable, always ready and willing to help.
Good for Kids: Yes
Walk-ins Welcome: Yes
Q&A with the Manager
What sets your business apart from your competition?
The Mobile Spa features the widest selection of phone accessories in one place.
We have all the popular name brands and cases one would not find anywhere else. The store also offers the latest gadgets and high-end electronics on the market. Here at The Mobile Spa we strive to pamper your phone.
What was the inspiration for starting this business?
Many other businesses offer a small selection and few choices when it comes to protection or beautification of devices that we carry with us 24 hours a day. I wanted a store that specializes in unique products, found all under one roof. A store that isn't carrier-focused but customer-focused.
What is the best reaction you’ve ever gotten from a customer?
When we turned a customer's white iPhone into a GOLD iPhone. A combination of two matching items from our store totally transformed the phone. The customer was ecstatic and proclaimed that she would tell everyone she knew about us.
What’s your favorite part about your job?
Putting smiles on faces. Customers are very happy when they find the right case for their phone. Also repairing a phone back to brand new condition.
Six long shelves holding vintage radios and projectors fill the length of an exposed-brick wall. Old Mac computers face out from knee-high cabinets and a few hang from the ceiling and display “now serving” numbers reminiscent of a delicatessen. From the looks of it, you might think you’re in a tech time warp—but it’s quite the opposite. The antique electronics simply and aesthetically remind customers of the technological past when they’re inside Tekserve Corporation, an authorized reseller and service provider for Apple products. For more than 20 years, its staff of computer gurus has been fixing Apple products during repair and consulting services and shedding light on the products’ capabilities during classes and seminars. These informative sessions touch on an evolving list of topics that often includes improving one’s social-media experience and building one’s own Internet. The shop also has an array of gadgets and accessories available for purchase or rental.
title: Emmanuel iPhone Repairs
html_text: The technicians at Emmanul iPhone Repairs understand the frustration clients feel when their phone or tablet breaks. And it is with this understanding that Emmanuel’s team aims to quickly and efficiently repair damaged smart phones including iPhone, Blackberry, and HTC as well as iPods, iPads, tablets, PC, and Mac computers. The speedy technicians can easily replace cracked phone screens, stuck power buttons, and repair broken USB ports.
Most Popular Service: Screen repair for iPhone 4, 4s, or 5, and iPad 2, 3, or 4
Reservations/Appointments: Not offered
Staff Size: 2–10 people
Average Duration of Services: 30 minutes or less
Brands Used: Apple
Pro Tip: Tell us if anything else is wrong with the item being repaired.
Q&A with Ricardo
Describe a time your services really changed a client's life for the better.
In the past, I've repaired parts on a phone that were not touched in the process of replacing a screen. It does not cost us much to replace a defective part. I'd rather have my customers leave my shop happy than regretful of ever coming to see me.
What's one tip for first-time customers that will make them feel like regulars?
Our shop is located on the second floor, inside a large gift shop.
When and how did you first develop a passion for your work?
I've always liked to tinker with mechanical items. I've taken apart and rebuilt machines ranging from large V8 engines to small wrist watches. I've always loved it, and still do.