The owner was kind and Shane, my massage therapist, was fantastic! Such a THOROUGH and intuitive masseuse! I would say he has 'magic hands' and it's obvious he's been doing this for years. It felt wonderful AND helpful and I was in knots in many places and he released. HIGHLY recommend!!! Loved all the extra 'add ons' as well and worth it! (i.e. hot rocks, aromatherapy, deep tissue...)