Polite and fast. Upgraded cleaner oiler on old flush. Did the 33 point check, filled fluids, lubricated doors, filled my tires but of course everything is an up sell. Transmissions fluid, differential fluid, radiator fluid, steering fluid, oil additive, oil leak prevention, air filter, cabin filter. As long as you know what you want it's great. If I had agreed to everything offered I would be well over $400