Wonderful stay Wonderful staff. Each time I encountered staff, they were friendly & asked if there was anything I needed. My daughter and I like many pillows when we sleep. This was accommodated for us and we were given four additional pillows. Perfect spot. Many restaurants close. One particular spot I would recommend was Semper sliders. Wonderful burgers full of taste, the loaded tater tots were awesome! The pool was refreshing for my daughter! Im glad there were towels in the swim area as we forgot to grab ours. The breakfast offered many choices! Would stay here again!

Not the Best Marriott Experience As I have written in previous reviews of this Fairfield location, which I stay at several times each year, the property and customer experience has steadily been declining. The hotel is looking old and needs some upkeep. The stairwells were dirty, trash can outside was overflowing and just the general maintenance seems to be lacking. That said, the room was clean and comfortable and served the purpose as it is a close location to the Grand Ole Opry. At check in, I was not greeted as a Gold Elite member and check-in seemed to take a little longer. Also, no welcoming gift was offered, unlike at other Marriott locations. Now to the real issue: when I returned to the hotel on Saturday night after the Opry, it was pouring down rain. Actually it was coming down in buckets. All the parking spaces in front of the hotel were filled, thus I had to park in the back. When I got to the back door, it was locked and a sign was on the door stating that the door was locked and you much go around front to enter. So myself and another couple had to walk in the pouring rain around the building to come in. I was soaking wet as was the merchandise I carried. When I questioned the clerk at the counter, instead of apologizing, she wanted to put the blame on me. She stated that there was a phone outside to call the front desk and she would have let me in. Upon further examination, there was no phone. There was the slot to verify your key to open the door, but it was not turned on, nor working. In the morning, there were two individuals at the front desk, neither apparently a manager. When I said I wanted to file a complaint about the previous night, one listened and the other wanted to argue, that she had been working the night before and that the problem did not take place. No she was not and I was able to describe who was on the desk the previous night. She then walked away and I thought I heard her say she was going to change a light bulb. Just terrible customer service. Overall, I can see there are still issues at this location. Hopefully an upgrade is in order.

“Mini” King size beds!! Did you know many Marriott properties (& possibly other brands) use “hotel” king size beds? These “hotel” king size beds are 70 inches wide instead of the traditional 76 inch wide king size bed. If bed space matters to you, check on what size King size bed your hotel uses!!! While this hotel was nice in other areas, the bed size really mattered to my husband and I. In the future I will check with hotel general managers to find out if they have “real” king sized beds, or the mini versions. Many people checking guests in, have no idea about these “mini” beds. So talk to the top if this matters to you!!

Overnight Stay. Would Stay Again The hotel is located close to the Opry Mills Mall and gives you quick and easy access to downtown. Staff was friendly, room was clean and WiFi worked great. Only negative would be the pool. It is indoors with not a whole lot of windows so it wasn’t that warm even for a hot sunny day like the one when we were there the pool was colder then expected. I would stay here again

Not living up to the Marriott name This property should not have the Marriott name on it. The property is rundown, old, dirty, and didn't offer a full breakfast. The breakfast thing I understand because of Covid but the rest has no reason. This is a property I will not recommend unless it is the only option