The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service oil change package, which promotes the longevity of each vehicle. These technicians learn their care-care talents during stints in Jiffy Lube University, the company's exhaustive training program. During their training, technicians engage with computer-based learning, apply knowledge during on-the-job-training, and pass frequent skills tests to master the art of engine maintenance. Upon graduation, technicians also take the Jiffy Lube Pledge, vowing to service their customers' cars with the same care they would normally reserve for their own vehicles. This extensive curriculum and commitment to customer service is part of what earned the program accolades as an Automotive Service Excellence (ASE) Certified Training Provider.
In addition to performing oil changes, Jiffy Lube’s experts perform air conditioning, air filtration, cooling system, electrical, windshield services, and many more. The technicians’ quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services and only complete those services after it has been approved by the owner.
You don't need a stopwatch to know that Jiffy Lube's services are fast, but if you had one, the Signature Service Oil Change would clock in at the 20-minute mark. And you'd be getting more than just an oil change. Jiffy Lube technicians also top off fluids, inflate tires, inspect key components, and diagnose issues before they happen—all in less time than it takes to replace a shattered windshield with Saran-Wrap.
This blend of speed, quality, and preventative maintenance is at the core of Jiffy Lube's mission to maximize a vehicle's lifespan and keep it out of the repair shop. More than 20,000 of its technicians have completed an extensive training program certified by the National Institute for Automotive Service Excellence (ASE). These experts can perform many of the manufacturer-recommended services offered at dealerships, including air-filtration and electrical services—only without the need for appointments or long wait times. An impressive feat, considering that Jiffy Lube serves roughly 24 million customers each year.
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