Fluff and Puff Dog Wash mirrors a human spa in that it strives to pamper, not merely clean, its clients. Groomers consult with owners before they brandish scissors, designing custom haircuts for each animal. Staff members also double as cleanup crews at self-service tubs. After owners bathe their dogs with specialized shampoos for puppies, parasite prevention, and dogs with dry skin, the cleaners sop up residual grime.
When owners are too busy to clean their own pups, these crews intervene with pickup and drop-off services. During daycare visits, supervisors stand by as dogs cavort through an indoor playground, rescue children from local wells, or recline on couches in front of dog-oriented movies.